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Business Bid Listings RFP 17-41: IVR/Software Services
RFP 17-41: IVR/Software Services

REQUEST FOR PROPOSAL

FOR

MODERNIZE UTILITY BILLING, PAYMENT, AND NOTIFICATION SERVICES

BID NO. 17-41

 

Brief Description: The CITY is interested in modernizing its utility billing, payment, and customer notification processes.  The service will include reoccurring online payments, interactive voice response (IVR) phone payments, mobile payments, eBilling, outbound customer notifications (including high-volume call-outs), and credit card and eCheck processing. The CITY would like these services to fully integrate with its existing systems and processes, including the CIS Customer Information System (CIS).

Bid Due Date:   Thursday, November 30, 2017 at 2:00 p.m. (PST)

Contact:            Ani Keshishian akeshishian@beverlyhills.org   or  310-285-2406

Questions are accepted until November 22, 2017 at 12:00 p.m. (PST)